Bosch and Thermador repair at your home in Fort Myers and Bonita Springs
Call before 11 AM and we aim to be there the same day.
Bosch and Thermador both belong to BSH Home Appliances Corporation, a Robert Bosch company. Their dishwashers come off the same North Carolina line and share the same error codes.
SUNTECH is an independent repair company, not affiliated with or endorsed by Bosch or Thermador. Brand names and logos belong to their owners and are used here only to show which brands we repair.
Bonita Springs and Naples area
Where to find the model number
| Brand | Models | Where the model number is |
|---|---|---|
 | Refrigerators | Inside the refrigerator compartment, on the right side near the door. |
| Dishwashers | Inside, on the top of the inner door panel or along its side. | |
 | Refrigerators | Inside the refrigerator compartment, on the right side near the door. |
| Dishwashers | Inside, on the top of the inner door panel or along its side; model numbers carry a slash suffix, for example DWHD650WFP/15. |
- RefrigeratorsInside the refrigerator compartment, on the right side near the door.
- DishwashersInside, on the top of the inner door panel or along its side.
- RefrigeratorsInside the refrigerator compartment, on the right side near the door.
- DishwashersInside, on the top of the inner door panel or along its side; model numbers carry a slash suffix, for example DWHD650WFP/15.
How Bosch and Thermador appliances are built and what fails
A Bosch dishwasher low-voltage code often follows a storm outage. E27/E9001 means the house supply voltage is too low, which often follows a storm or outage. The code points at the power reaching the dishwasher, not at the dishwasher itself, and we check the supply first.
A Thermador induction cooktop that will not heat after a storm may be getting low voltage. E9000, E9010 and U400 mean the incoming voltage is outside the normal operating range, which often follows a storm or outage; the technician checks the supply before blaming the induction module.
New Bern-built dishwashers, cooktops, ranges and wall ovens; Benchmark refrigeration and freezer columns; and compact ventless laundry including 500 and 800 Series washers
- Refrigerator
Bosch Benchmark columns have two compressors and two evaporators. The Benchmark B30IB100SP refrigerator column has two evaporators and two compressors, can be serviced from the front, and offers Normal, Vacation, Eco and Sabbath modes.
- Refrigerator
Freestanding units are nearly identical to Thermador’s. Trade press reports that freestanding Bosch and Thermador refrigerators are identical except for their handles.
- Freezer
Only one standalone freezer in the current lineup. The only Bosch freezer that is not part of a combination unit is the 18-inch Benchmark built-in column B18IF905SP.
- Washer
Leak protection lives in double-walled hoses. 500 and 800 Series washers use AquaStop Plus: double-walled supply hoses with a safety valve, plus a leak sensor built into the bottom of the washer.
- Washer
Washer and dryer share one 240-volt outlet. The compact Bosch washer and dryer plug into one 240-volt receptacle through a dryer adapter, so the pair does not need separate circuits.
- Dryer
No vent duct to check. Every Bosch dryer is ventless. Condensation and heat pump models collect the water and pump it to a drain instead of running an outside duct, so there is no vent run to inspect for lint blockage.
- Dishwasher
The heater lives inside the circulation pump. Bosch warms wash water with a heater built into the circulation pump rather than a separate element. E09/E20/E6001 means that heater has failed, E12/E2060 means limescale has built up in it.
- Dishwasher
CrystalDry models carry a second heater just for drying. Bosch dishwashers with CrystalDry dry dishes using a zeolite canister with its own fan (E07/E2130 if it fails) and its own heater (E10/E2120), separate from the wash heater.
- Dishwasher
AquaStop shuts the dishwasher down on its own. Bosch’s AquaStop leak protection contains a leak by stopping the cycle and pumping the water back out rather than only sounding an alarm.
- Dishwasher
A light on the floor shows if it is running. Bosch’s InfoLight projects a dot on the floor: steady red means the dishwasher is running, a blinking light with 3 or 5 beeps means water has collected in the base and the cycle stopped.
LaFollette-built Pro ranges with Star burners, rangetops and steam ovens, New Bern dishwashers, cooktops and wall ovens, and built-in refrigeration columns
- Refrigerator
Built-in columns are compared directly to Sub-Zero’s. Thermador’s built-in refrigerator columns, which compete with Sub-Zero’s, are reported to be built in Turkey, so a special-order panel or part can take longer to arrive.
- Oven and range
ExtraLow cycling the flame on and off is normal. On the ExtraLow setting, Thermador’s Star burner cycles on and off to hold a very low temperature, so a flame that clicks on and off is expected, not a fault.
- Oven and range
Induction codes can mean overheating, not failure. On Thermador induction cooktops, several codes only mean the electronics overheated and that zone switched itself off; the code table below lists them.
- Oven and range
Most oven and range codes are not published for owners. Beyond the three Home Connect update codes, Thermador does not publish what its oven and range codes mean, so the diagnosis starts from the symptoms.
- Dishwasher
Dishwashers share Bosch’s code table. Thermador dishwashers come off the same New Bern line as Bosch and use the same codes, E15, E24/E25, E12/E2060, E14/E3000 and E27/E9001, so the same repair knowledge applies to both; Thermador also shows E15 as E3100 and E22 as E9240.
Bosch and Thermador error codes
| Brand | Code on the display | Models | What it means |
|---|---|---|---|
| Bosch | E15 | Dishwashers | The leak protection found water in the base of the dishwasher. Shut off the water supply and call us. |
| Bosch | E09, E20, E6001 | Dishwashers | The dishwasher cannot heat its water. |
| Bosch | E12, E2060 | Dishwashers | The water heating is blocked. |
| Bosch | E14, E3000 | Dishwashers | The dishwasher cannot measure the water coming in. |
| Bosch | E24, E25 | Dishwashers | A drain problem: the water is not draining away. |
| Bosch | E07, E2130 | CrystalDry dishwashers | A drying system fault. |
| Bosch | E10, E2120 | CrystalDry dishwashers | The drying system is not heating. |
| Bosch | E27, E9001 | Dishwashers | The house supply voltage is too low. |
| Thermador | E15, E3100 | Dishwashers | The leak protection found water in the base of the dishwasher. Shut off the water supply and call us. |
| Thermador | E12, E2060 | Dishwashers | The water heating is blocked. |
| Thermador | E14, E3000 | Dishwashers | The dishwasher cannot measure the water coming in. |
| Thermador | E24, E25 | Dishwashers | A drain problem: the water is not pumping out. |
| Thermador | E22, E9240 | Dishwashers | A drain problem: the water is not draining away. |
| Thermador | E27, E9001 | Dishwashers | The house supply voltage is too low. |
| Thermador | F2, F4, E7015, E8207, E8208 | Induction cooktops | The electronics overheated and that zone switched itself off. |
| Thermador | E9000, E9010, U400 | Induction cooktops | The supply voltage is outside the normal operating range. |
| Thermador | E0211, E1601, E0510 | Steam ovens | A Home Connect update error. |
See a different code on the display? Note it before you call — it helps us diagnose faster.
Bosch and Thermador safety recalls
Bosch and Thermador — Dishwashers made January 2008 to December 2013, about 149,000 units together with Gaggenau and Kenmore Elite, recalled October 1, 2015. The power cord can overheat, posing a fire hazard. BSH offers a free inspection and repair. The FD number is on the inner door edge; FD 8801 through FD 9312 corresponds to the affected production window.
Recall notice on CPSC.gov: Bosch and Thermador, October 1, 2015Bosch and Thermador — Dishwashers sold January 2013 to May 2015, about 408,000 more units together with Gaggenau and Jenn-Air, made in Germany and the US, recalled October 20, 2017. The dishwasher power cord can overheat and catch fire. BSH offers the same free inspection and repair as the 2015 recall this one expands. The model and FD number are inside, on the top of the inner door panel or along its side.
Recall notice on CPSC.gov: Bosch and Thermador, October 20, 2017
Bosch and Thermador repair questions
Are you part of the Bosch or Thermador service network?
No. SUNTECH is an independent repair company with no tie to BSH Home Appliances Corporation. Both makers’ own terms void the remaining factory warranty if anyone outside their authorized network works on the unit, so while a unit is covered we will tell you that up front.
How do I find out how old my Bosch or Thermador appliance is?
Read us the model number (E-Nr) and the FD number from the rating label: inside the refrigerator compartment near the door, or on the top or side edge of the dishwasher’s inner door. The FD number appears to encode the year and month the unit was made.
What does the service call cost?
We tell you the fee when you call. If you go ahead with the repair, the service call fee is waived.
What warranty do I get?
3 months on labor for all appliances except high-end. On high-end appliances, parts are covered for 1 year.
How can I pay?
Card, check or cash.
Send a request
Tell us the appliance, the brand and what it is doing.
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Thank you. Here is what happens next.
If it cannot wait
Call before 11 AM and we aim to be there the same day.
Bonita Springs and Naples area
