Call now to a live representative

Send a request
Call
Fort Myers (239) 402-5412
Bonita & Naples (239) 224-3431

Samsung and Dacor repair at your home in Fort Myers and Bonita Springs

Call before 11 AM and we aim to be there the same day.

Dacor has been a wholly owned subsidiary of Samsung Electronics America since 2016, and the two brands share Samsung’s SmartThings app.

SUNTECH is an independent repair company, not affiliated with or endorsed by Samsung or Dacor. Brand names and logos belong to their owners and are used here only to show which brands we repair.

Prefer to write? Send a request

Where to find the model number

BrandModelsWhere the model number is
Professional ovens and rangesThrough the intake grille below the knobs.
Contemporary and Transitional wall ovensBottom left corner — the lower oven on double and combination models.
Contemporary and Transitional rangesThrough the intake vents, or under the Dacor logo on the bottom of the door.
Professional cooktopsUnderside of the cooktop.
Contemporary and Transitional cooktopsAcross the front frame — once installed, it is no longer reachable, so the purchase papers matter.
Professional dishwashersRight side frame, visible with the door open.
Other dishwashersAcross the top of the door.
MicrowavesFront frame or drawer chassis.
Top-load washersInside the top lid, with a second label on the rear.
Slide-in rangesTop left corner of the oven door frame, or the left side of the frame inside the bottom storage drawer.

    • Professional ovens and rangesThrough the intake grille below the knobs.
    • Contemporary and Transitional wall ovensBottom left corner — the lower oven on double and combination models.
    • Contemporary and Transitional rangesThrough the intake vents, or under the Dacor logo on the bottom of the door.
    • Professional cooktopsUnderside of the cooktop.
    • Contemporary and Transitional cooktopsAcross the front frame — once installed, it is no longer reachable, so the purchase papers matter.
    • Professional dishwashersRight side frame, visible with the door open.
    • Other dishwashersAcross the top of the door.
    • MicrowavesFront frame or drawer chassis.

    • Top-load washersInside the top lid, with a second label on the rear.
    • Slide-in rangesTop left corner of the oven door frame, or the left side of the frame inside the bottom storage drawer.

How Samsung and Dacor appliances are built and what fails

Storms can set off Samsung refrigerator codes. A power surge or brownout during a storm can show as 83E, 85E or 86E. Tell us the code when you call.

A cold garage can stop a Samsung washer from running. Samsung washers need an ambient temperature above 32°F to operate.

A Samsung dryer in a garage has to sit off the floor. In a garage or other non-climate-controlled space, Samsung calls for the dryer to sit at least 18 inches up on a platform or pedestal.

French-door refrigerators with in-door ice makers, the Bespoke AI Laundry Combo and standard front-load and top-load washers, dryers, Waterwall and rotary dishwashers, slide-in electric ranges, and over-the-range microwaves

  • Refrigerator

    Frost in the ice room means warm air is getting in. On Samsung refrigerators with the ice maker in the door, frost or slushy ice in the ice room means warm air from the refrigerator is getting in. Samsung warns against melting it with a hair dryer, which can damage the refrigerator.

  • Washer

    The Laundry Combo cannot be tipped past 45 degrees. Samsung warns against tipping the Bespoke AI Laundry Combo 45 degrees or more, in a move or during installation, since that can let oil into the sealed system.

  • Dryer

    A built-in vent check. Many Samsung dryers measure how clogged the vent is and show it on the display.

  • Dishwasher

    LC or LE means the dishwasher found a leak. The leak sensor detects moisture and turns the dishwasher on by itself, refusing to shut off while it tries to drain the water away.

Professional, Contemporary and Transitional collections — French-door and column refrigeration, the DRZ18980 column freezer, the DRW24980 wine column, DDW24 dishwashers, dual-fuel and induction ranges with steam, wall ovens, cooktops and rangetops, and Microwave-In-A-Drawer and over-the-range convection hood models

  • Oven and range

    Steam is built into several ranges and wall ovens. 36- and 48-inch dual-fuel ranges (DOP36…, DOP48…) and 30-inch double and combination wall ovens add steam cooking, alongside a separate induction range. Tell us which cooking mode is acting up when you call.

  • Refrigerator

    iQ Remote View and a hidden control panel. Dacor column refrigerators have iQ Remote View with two cameras, Push-To-Open Door Assist, and a touch control panel at waist height.

  • Refrigerator

    Panel-ready units carry two model numbers. Model numbers starting DRR, DRF, DRW, DDW or DRZ also have a separate panel kit model number (RAC, RAW, RAF, RAT, DW) — have both ready when you call.

  • Microwave

    Two very different microwave builds. Dacor makes a Microwave-In-A-Drawer and an over-the-range convection hood microwave.

  • Freezer

    A standalone column freezer. The DRZ18980 is Dacor’s standalone column freezer, sold separately from its refrigerator and wine columns.

  • Wine cooler

    A three-zone wine column. The DRW24980 wine column cools three zones separately.

Samsung and Dacor error codes

BrandCode on the displayModelsWhat it means
Samsung33ERefrigeratorsAn ice maker heating fault.
Samsung39E / 39CRefrigeratorsThe ice maker is not working.
Samsung40E / 40CRefrigeratorsAn airflow fault in the ice room.
Samsung8E / 14ERefrigeratorsThe ice maker cannot read its temperature.
Samsung21E / 22E / 22CRefrigeratorsAn airflow fault in the freezer (21E) or the refrigerator (22E, 22C).
Samsung88 88RefrigeratorsCommunication fault between boards.
SamsungOF OF, O FF or OFF OFFRefrigeratorsCooling Off (Demo or Shop) mode — the fridge will not cool, but no service is needed.
SamsungAPRefrigerators and dishwashersAccess Point mode for Wi-Fi setup, not a fault.
Samsung83E, 85E, 86ERefrigeratorsAbnormal compressor current, under-voltage or a power surge.
SamsungC8 / C80, C90 / C9Dryers, during the Vent Blockage self-testVent is about 80% or about 90% clogged.
Samsung4C / 4EDishwashersWater supply fault.
Samsung5C / SC / 5E / SEDishwashersDrain fault.
Samsung1E / IEDishwashersA wash fault on Waterwall models, or too-high temperature on rotary models.
Samsung7EDishwashersWaterwall reflector fault.
SamsungHE / tEDishwashersTemperature detected incorrectly.
SamsungOCDishwashersOver-level water.
SamsungLC / LEDishwashersLeak detected: the dishwasher turns itself on and will not turn off while it tries to drain.

See a different code on the display? Note it before you call — it helps us diagnose faster.

Samsung and Dacor safety recalls

  1. Samsung — Slide-in electric ranges with front-mounted knobs, sold May 2013 to August 2024, recalled August 8, 2024. Front-mounted knobs can be activated by accidental contact from people or pets, posing a fire hazard. Samsung provides free knob locks or covers; the range can still be used while waiting. Check by serial number at samsung.com/us/support/range-knob-kit or call 833-775-0120.

    Recall notice on CPSC.gov

  2. Samsung — Top-load washers with Super Speed wash (WA49B, WA50B, WA51A, WA52A, WA54A, WA55A series), sold June 2021 to December 2022, recalled December 22, 2022. The washer can short-circuit and overheat. Samsung provides a free software update over Wi-Fi or with a plug-in dongle. Check at samsung.com/us/support/tlw-sw-update or call 833-916-4555.

    Recall notice on CPSC.gov

  3. Samsung — Top-load washers, 34 models with mid or rear controls, sold March 2011 to November 2016, recalled November 4, 2016. The top of the washer can detach during use. Samsung offers an in-home repair that reinforces the top plus a one-year warranty extension; a rebate or, for recent buyers, a refund is also offered. The model label is on the back of the washer.

    Recall notice on CPSC.gov

Samsung and Dacor repair questions

Are you part of the Samsung or Dacor service network?

No. SUNTECH is an independent repair company with no tie to Samsung Electronics America. While a unit is under the maker’s warranty, only companies Samsung or Dacor approved can do covered repairs.

My Samsung refrigerator shows OF OF, O FF or AP — is it broken?

No. OF OF, O FF and OFF OFF mean the fridge is in Cooling Off (Demo or Shop) mode, often left on after a trip; it will not cool, but no service is needed. AP means the unit is in Wi-Fi setup mode. Call if the display shows anything else.

What does the service call cost?

We tell you the fee when you call. If you go ahead with the repair, the service call fee is waived.

What warranty do I get?

3 months on labor for all appliances except high-end. On high-end appliances, parts are covered for 1 year.

How can I pay?

Card, check or cash.

Send a request

Tell us the appliance, the brand and what it is doing.

What happens next

  1. We get back to youTo agree on a time for the visit.
  2. Diagnosis at your homeThe technician finds the cause and explains what the repair involves. You decide whether to go ahead.
  3. Repair and warrantyThe service call fee is waived when you go ahead with the repair. The repair is covered by our warranty.

Repair by appliance

Other brands we repair