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Appliance repair guides

Eight appliances, one common fault each, with the reason it happens more here: humid air, heat in a closed garage, a house left warm for the summer, storms and power outages.

Before you check anything

Safe to do yourself

  1. Wait out a thunderstorm. If the power went out in a storm, wait until it has passed before you unplug anything or flip a breaker. The National Weather Service warns against unplugging equipment during a thunderstorm because of the risk of being struck.

  2. Switch the appliance off. Unplug it. When the plug is out of reach, behind a range or in the cabinet above an over-the-range microwave, switch off its breaker instead.

  3. Give a tripped breaker one reset. Switch it back to ON once.

Stop and call

  • A burning smell, smoke or a breaker that trips again. Switch the breaker off and leave it off.

  • A gas smell. Leave without touching any switch and call 911 and your gas company from outside. Do not try to find or stop the leak.

  • The inside of a microwave. Sharp warns that its high-voltage parts may give a severe, possibly fatal shock, and has the capacitor discharged before any work, even with the microwave unplugged.

  • Refrigerant tubing. In a refrigerator, a freezer or a compressor wine cooler it carries refrigerant, flammable in some models. It must not be punctured, and recharging it is work for a technician.

Send a request

Tell us the appliance, the brand and what it is doing.

Your fault is not one of these eight? Each appliance page lists its common faults in a table: Refrigerator, Freezer, Washer, Dryer, Dishwasher, Oven and range, Microwave and Wine cooler. Or describe it in the form.

What happens next

  1. We get back to youTo agree on a time for the visit.
  2. Diagnosis at your homeThe technician finds the cause and explains what the repair involves. You decide whether to go ahead.
  3. Repair and warrantyThe service call fee is waived when you go ahead with the repair. The repair is covered by our warranty.