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Bonita & Naples (239) 224-3431

GE, Café, Monogram and Hotpoint repair at your home in Fort Myers and Bonita Springs

Call before 11 AM and we aim to be there the same day.

GE, Café, Monogram and Hotpoint are all brands of GE Appliances, a Haier company. One plant in LaFayette, Georgia, builds the cooking products for GE, Café and Monogram.

SUNTECH is an independent repair company, not affiliated with or endorsed by GE, Café, Monogram or Hotpoint. Brand names and logos belong to their owners and are used here only to show which brands we repair.

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Where to find the model number

BrandModelsWhere the model number is
DishwashersLeft or right front inside edge, or the right side edge of the door.
Bottom-freezer refrigeratorsNear the top of the fresh-food section on a side wall, or on a freezer wall.
Compact refrigeratorsLeft interior wall.
DryersInside the front face of the dryer compartment, left or right side, with the door open.
Front-load washersInside the door opening on the wash compartment face, or the lower front corner of the right side.
RangesBehind the door on the front frame, under the control panel, under the cooktop, or on the left leg behind the drawer or kick panel.
Wall ovensInside the door on the front face.
MicrowavesLeft inside wall or the back on countertop models; bottom near the back on over-the-range models.
Built-in side-by-side refrigeratorsLower right-hand side of the fresh-food compartment, beneath the climate control drawer.

    • DishwashersLeft or right front inside edge, or the right side edge of the door.
    • Bottom-freezer refrigeratorsNear the top of the fresh-food section on a side wall, or on a freezer wall.
    • Compact refrigeratorsLeft interior wall.
    • DryersInside the front face of the dryer compartment, left or right side, with the door open.
    • Front-load washersInside the door opening on the wash compartment face, or the lower front corner of the right side.
    • RangesBehind the door on the front frame, under the control panel, under the cooktop, or on the left leg behind the drawer or kick panel.
    • Wall ovensInside the door on the front face.
    • MicrowavesLeft inside wall or the back on countertop models; bottom near the back on over-the-range models.

    • Built-in side-by-side refrigeratorsLower right-hand side of the fresh-food compartment, beneath the climate control drawer.

How GE, Café, Monogram and Hotpoint appliances are built and what fails

Standard GE refrigerators are not built for a hot garage or lanai. GE’s own manual limits installation to between 60°F and 100°F, out of rain and direct sun — a common problem for units in an unconditioned Florida garage or lanai.

A GE freezer keeps food frozen for about a day without power. GE says food stays frozen for about 24 hours in a closed freezer with no power; past that, dry ice buys more time — useful to know after a storm-related outage.

GE Profile and standard GE refrigerators, ranges, cooktops, washers, dryers, dishwashers and microwaves

  • Oven and range

    An F code can follow a power outage or surge. GE ranges flash “F--” and a number or letter for a function error; GE lists a power outage or surge among the causes, next to faults in the range itself. Tell us the code when you call.

  • Washer

    UltraFresh Vent dries the washer after every cycle. GE and GE Profile front-load washers run the UltraFresh Vent System with OdorBlock, which dries the gasket and drum once a cycle finishes — a short delay after the cycle ends is this running, not a fault.

  • Washer

    “H2O SUPPLY” and “CAnCELEd” explain why a GE washer stopped. H2O SUPPLY means no water is reaching the machine. CAnCELEd means the cycle paused over 24 hours or was stopped by an error. Both start a 4-minute lockout.

  • Freezer

    A high-temp alarm often follows a recent power outage. On GE upright freezers, a power outage that lets the inside warm up sets off a high-temperature alarm and a flashing display until Alarm Reset is pressed, so after an outage the alarm is expected.

Café

Customizable ranges, wall ovens, cooktops, French-door refrigerators, dishwashers and vent hoods with interchangeable hardware

  • Café knobs and handles are interchangeable. Café ranges, wall ovens, cooktops and the French-door refrigerators Café launched with take interchangeable brushed bronze, copper, black or stainless knobs and handles.

Professional ranges, wall ovens and cooktops, built-in column refrigerators and freezers, and dishwashers

  • Refrigerator

    Built-in columns are top-heavy and need the anti-tip bracket secured. Monogram’s built-in refrigerator columns are top-heavy, especially with a door open, and rely on an anti-tip system to keep them from tipping forward.

  • Refrigerator

    A pitch change from the compressor is normal. Monogram’s variable-speed compressor changes speed with the load, so the sound it makes changes too — not necessarily a sign of trouble.

  • Oven and range

    The Professional range holds a set temperature. Monogram’s Professional range (30-, 36- or 48-inch, gas or dual-fuel) has a TrueTemp burner that holds a set temperature.

GE Appliances’ basic line — ranges, refrigerators and dishwashers

  • Oven and range

    Hotpoint ranges share GE’s platforms. The 2021 tip-over recall covered GE, GE Profile, Café, Haier and Hotpoint ranges alike.

GE, Café, Monogram and Hotpoint error codes

BrandCode on the displayModelsWhat it means
GEF-- (flashing)Gas rangesA control error, often after a power outage or surge.
GEH2O SUPPLYFront-load washersNo water is reaching the machine; the washer locks out for 4 minutes.
GECAnCELEdFront-load washersThe cycle paused over 24 hours or was stopped by an error; also starts a 4-minute lockout, and unplugging restarts the timer.
GELEAK DETECTEDDishwashers with leak detectionThe leak protection tripped: the dishwasher drains and the cycle stops.
MonogramLEAK DETECTEDDishwashers with leak detectionSame leak protection as GE: the dishwasher drains and the cycle stops.

See a different code on the display? Note it before you call — it helps us diagnose faster.

GE, Café, Monogram and Hotpoint safety recalls

  1. GE — JP3030 knob-controlled electric radiant cooktops (JP3030DJ4BB, JP3030SJ4SS, JP3030TJ4WW), made July to September 2022, recalled November 30, 2023. A burner can stay on even after it is turned off. GE Appliances ships a free replacement knob assembly. The rating label is on the bottom of the cooktop near the front-left burner; affected serials start with LT, MT, RT or ST.

    Recall notice on CPSC.gov

  2. GE — French-door bottom-freezer refrigerators in fingerprint-resistant stainless steel (GFE26JYM, GNE27EYM and GNE27JYM variants), made February 2020 to August 2021, recalled April 14, 2022. The freezer door handle can detach and fall. GE Appliances repairs the fastener for free at home. The rating label is on top of the left interior wall of the fresh-food section.

    Recall notice on CPSC.gov

  3. GE, Café and Hotpoint — Freestanding and slide-in ranges made in Mexico, sold May to July 2021, recalled December 8, 2021. The range can tip over if the anti-tip bracket is not secured to the wall or floor. GE Appliances provides a free in-home inspection and bracket repair. Check the serial number on the rating label for an HS or LS prefix.

    Recall notice on CPSC.gov

  4. GE — GE Profile top-load washers (WPGT9350, WPGT9360, WPGT9150, all serials), sold June 2003 to October 2011, recalled September 15, 2016. An electrical component can overheat. Unplug the washer and get a free repair. The model number is on the rear of the backsplash, above the water valves.

    Recall notice on CPSC.gov

GE, Café, Monogram and Hotpoint repair questions

Are you part of the GE Appliances service network?

No. SUNTECH is an independent repair company with no tie to GE Appliances or Haier. While a unit is under the maker’s full warranty, that warranty requires service through GE’s Factory Service Centers or a technician booked through Bodewell, GE Appliances’ service brand.

How can I tell roughly how old my GE, Café, Monogram or Hotpoint appliance is?

The nameplate is a clue: units sold before GE Appliances’ 2016 sale to Haier are warranted by “General Electric Company,” newer ones by “GE Appliances, a Haier company.” On Café appliances, the 2018 rebrand is another marker: older units still say “GE Café,” newer ones just “Café.”

What does the service call cost?

We tell you the fee when you call. If you go ahead with the repair, the service call fee is waived.

What warranty do I get?

3 months on labor for all appliances except high-end. On high-end appliances, parts are covered for 1 year.

How can I pay?

Card, check or cash.

Send a request

Tell us the appliance, the brand and what it is doing.

What happens next

  1. We get back to youTo agree on a time for the visit.
  2. Diagnosis at your homeThe technician finds the cause and explains what the repair involves. You decide whether to go ahead.
  3. Repair and warrantyThe service call fee is waived when you go ahead with the repair. The repair is covered by our warranty.

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